IT Support in Minneapolis, MN
The rate is on this page. There is no contract, no monthly fee, and most Minneapolis problems never require anyone to drive anywhere.
Here is what it costs, before you call anyone
Most Minneapolis IT companies will not tell you their price until you have sat through a discovery call. We will tell you now.
Billed in fifteen minute increments once the minimum is met. Remote work has a fifteen minute minimum. On-site work has a one hour minimum. Before we begin, you get a rough estimate of the time and the cost. Afterward you get a simple invoice for the time we spent.
There is no contract. There is no monthly support fee. There are no hidden charges. In a month where nothing breaks, you pay nothing.
That last part is the real difference. The standard downtown and North Loop arrangement is a per-user monthly agreement on a multi-year term, and the amount is the amount whether you called them nine times or not at all. It is a sensible product for a firm with a permanent IT workload. For a fourteen person agency in the Warehouse District, it is a subscription to a service you use twice a quarter.
We are not a Minneapolis company, and it does not slow anything down
Our office is at 8851 Zealand Ave N, Suite B, in Brooklyn Park, north of the city. We are not going to dress that up as a downtown storefront.
What matters more is how the work actually gets done. The overwhelming majority of what we fix never requires a person in the room. You open a secure screen share at whatever.support, we work on the problem while you watch, and you close the session when it is finished. A machine in the North Loop and a machine in our own building get help on exactly the same timeline.
Two things follow from that. One, a Minneapolis winter has no effect on how fast you get help, because nobody is driving through it. Two, you are never paying for windshield time.
When a problem genuinely is physical, a dead drive, a switch that needs replacing, a new office to wire, we come to you. On-site across Minneapolis and the metro is part of the service, at the same hourly rate.
Business-grade IT, not a device repair counter
Minneapolis has no shortage of places that will fix a laptop. Far fewer will migrate your company to Microsoft 365, keep a server alive, or explain what happened after somebody clicked a bad link. We do both halves.
Keeping the business running
Urgent IT support for the moment something stops the whole office, and computer repair for the crashes, the slowdowns, the failed drives, and the lost files. For companies with hardware of their own, server repair and maintenance keeps it steady without a long-term agreement attached.
Email, Microsoft 365, and cloud
Microsoft 365 setup and migration and business email setup cover the work that small firms most often get wrong on their own: moving a domain, standing up mailboxes, fixing mail that will not deliver, and untangling a migration somebody else started.
Cloud hosting and QuickBooks cloud hosting handle the applications that need to be reachable from more than one desk, which in a city this full of accountants, agencies, and hybrid teams is most of them.
Security and recovery
Cybersecurity is practical work: finding out what is exposed, what actually happened, and what to change first. No fear-selling.
Backups run hourly to secure offsite cloud storage with monitoring around the clock, so failures surface immediately instead of at the exact moment you need a restore.
Building out a space
Office setup for a new lease or a move, covering workstations, network, email, and file sharing from day one, plus printer support for desktop, all-in-one, and network printers. Large-format printers under a managed contract are the one thing we will help with where we can and then hand off.
Working from home in the city
Home offices, freelancers, and hybrid workers across Minneapolis are welcome customers, not an afterthought. The fifteen minute remote minimum means a single annoying problem is worth a phone call.
Who this is built for
The homepage list is honest about it, and Minneapolis has more of every category than anywhere else in the state:
- Businesses with roughly 5 to 25 employees that need reliable help but not a full-time IT department
- Solo entrepreneurs and growing teams
- Local shops and service providers
- Remote workers and home-based businesses
- Anyone who needs IT help a few times a year
If you have constant, daily IT needs and the staff count to match, a full managed provider is probably the better fit and we will say so.
Reasons to trust a company you found on page one
You did not get a referral from someone you know. You got a search result. These are the things that should decide whether it is worth the call.
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Operating since 2008. Through several economic cycles and one complete change in how offices work.
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Owner run. You are not calling a national brand's local franchise.
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The same technicians every time. They remember your systems and what you called about last. That continuity is normally sold as a premium feature of an expensive plan.
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Plain English. No jargon, no upselling. You call us, we fix it.
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Sessions you control. Remote support runs on a screen share you start and end yourself. Nothing happens on your machine while you are not watching.
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Minnesota based support. Customers consistently point to the response speed, the clear communication, and the fact that they are talking to someone here.
Where we work across Minneapolis
We support small businesses and home offices throughout Minneapolis, MN, including the downtown core and the skyway district, the North Loop and Warehouse District, Northeast and the Arts District, Uptown and Lyn-Lake, the Mill District and riverfront, Marcy-Holmes and the university area, and neighborhoods including Lowry Hill, Bryn Mawr, Loring Park, Kenwood and Linden Hills.
Common ZIP codes
- 55401
- 55402
- 55403
- 55405
- 55408
- 55411
- 55413
- 55414
Closest to our office
Northeast and North Minneapolis are the closest parts of the city to our office in Brooklyn Park.
We also cover St. Paul, Maple Grove, Plymouth, Brooklyn Center, Osseo, Champlin, Golden Valley, Robbinsdale, Crystal, New Hope, St. Louis Park, Richfield, Edina and the surrounding metro.
Minneapolis IT support, answered
How much does IT support cost for a small business in Minneapolis?
$140 an hour for standard T1 support and $180 an hour for advanced T2 work, billed in fifteen minute increments after a fifteen minute remote minimum or a one hour on-site minimum. You get an estimate of time and cost before the work starts. There is no contract and no monthly fee, so a quiet month costs you nothing.
Do you require a monthly contract?
No. Nothing to sign, nothing recurring, nothing to cancel. You pay for the work when the work happens.
Can you fix my computer remotely?
Usually, yes. Most issues do not require an in-person visit. You start a secure screen share at whatever.support, watch the entire session, and end it yourself. If it turns out to be a hardware problem, we come to you.
Do you actually come on site in Minneapolis?
Yes. On-site visits across Minneapolis and the metro are part of the service at the same hourly rate, with a one hour minimum. We start remotely when we can because it is usually faster and cheaper for you, not because we avoid the drive.
You are in Brooklyn Park, not Minneapolis. Why would I use you?
Because for most problems the location of the shop is irrelevant, and for the ones where it is not, we drive. What we offer instead of a downtown address is a published rate, no contract, the same technicians on every call, and a business that has been here since 2008.
Do you help home users, or only companies?
Both. Home offices, remote workers, and individual home users are all welcome. A lot of IT companies in this city will not take that call.
You call us, we fix it
Business or household, one machine or the whole office. Call (763) 515-1153 Monday through Friday, 9am to 5pm, or start a secure remote session at whatever.support.
No contract to sign. Pay only for the time we work.
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